Transparency

Status & Limitations

Honest snapshot of what works today, what's partial, and what's coming.

Working
Partial
Roadmap
Not built here
Why this page? Travel platforms often promise more than they deliver. We'd rather tell you up front what we own, what our booking partner owns, and what is on the roadmap. If something here is unclear, message us on WhatsApp.

Discovery & browsing

  • Working

    Browse tours & destinations

    Live partner inventory + local destinations.

  • Working

    Search + filters

    Category, price, rating.

  • Working

    AI travel assistant

    Bali-aware, multi-language, personalised when signed in.

  • Roadmap

    Multi-language UI

    Bahasa Indonesia, Chinese, Japanese, Korean, Russian.

  • Partial

    Travel guides (long-form)

    /guides published; editorial pipeline + bulk seeding TODO.

  • Working

    PWA / install on mobile

    Manifest + service worker registered. Install prompt on supported browsers.

  • Working

    Wishlist (cross-device)

    Saved to your account, synced across devices.

  • Working

    Recently viewed

    Auto-clears after 24 hours for privacy.

Booking & payments

  • Working

    Tour booking (most tours)

    Handled by our trusted booking partner — instant confirmation, secure checkout.

  • Working

    Local-destination booking

    Local tours bookable end-to-end via Midtrans. Cancellation supported up to 24h before travel.

  • Not built here

    Payment processing

    Handled entirely by partner's PCI-DSS-compliant gateway. Card details never touch our servers.

  • Not built here

    Cancellation & refunds

    Processed by booking partner per operator's policy. We can guide you, but the action happens on partner side.

  • Not built here

    Reschedule

    Use partner's manage-booking link from your confirmation email.

Account & profile

  • Working

    Account creation + sign-in

    Email/password or Google.

  • Working

    My Trips (imported partner bookings)

    Manual paste — partner widget does not auto-sync.

  • Working

    Travel Profile (preferences)

    Party, style, region, dietary, mobility. Feeds AI.

  • Working

    Bali Notes (journal)

    Public + private notes, no booking gate.

  • Working

    Currency preference

    Saved to your account, applied site-wide.

  • Roadmap

    Email-forward voucher import

    Forward your confirmation email — auto-create trip. Sprint 6+.

  • Working

    Trip Calendar

    Imported trips + saved itineraries on a single calendar.

  • Working

    Survival Pack

    Pre-trip cheat sheet with print-friendly layout.

  • Working

    Account export + delete

    Download your data as JSON; delete with anonymisation of legal-retention rows.

Trust & safety

  • Working

    HTTPS / TLS encryption

    Every page.

  • Working

    Bcrypt password hashing

    Industry-standard.

  • Working

    Login lockout on repeated failures

    3 attempts before short cooldown.

  • Partial

    Volcano / weather / Nyepi alerts

    Opt-in toggles ready in Notifications. External feeds (PVMBG/BMKG) wiring in progress.

  • Working

    Operator vetting

    Licence, insurance, rating ≥4.0, multi-year track record. Quarterly audit.

AI features

  • Working

    Chat assistant with tour cards

    Groq LLM, multi-language, personalised when signed in.

  • Working

    AI Trip Planner page

    Day-by-day itinerary at /plan with bookable cards.

  • Working

    Saved itineraries + share link

    Save private or generate a public share link.

  • Roadmap

    Review summariser on tour pages

    Aggregated highlights from public Bali Notes.

Loyalty & community

  • Working

    Public Bali Notes feed

    Aggregated traveler notes shown on tour & destination pages.

  • Working

    Loyalty points & tier

    Earn 1pt/Rp1,000 base + tier multiplier. View at /profile/rewards.

  • Partial

    Referral program

    Codes + invites supported. Auto-credit on friend booking pending wiring.

  • Working

    Operator self-serve apply

    Operators apply at /operator/apply. Admin approval flow + listings management TODO.

  • Partial

    Email lifecycle (abandoned wishlist, anniversary)

    Deliveries queued by cron. ESP send wiring TODO.

What's deliberately out of scope

  • Acting as a licensed tour operator — we curate, partners deliver.
  • Holding card details — partner handles secure checkout.
  • Issuing refunds directly — partner controls the refund flow.
  • Hotel and flight booking — outside our brand focus.
  • Real-time auto-sync of partner bookings — partner widget does not expose a callback to affiliates. Imported manually for now.

We re-evaluate this list every quarter. See Trust & Safety for our broader operator and data standards.

Last reviewed: 1 May 2026